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Returns Policy
Returns
of product, other than for exchange or replacement of defective
products, are subject to a minimum 15% restock fee of the original
purchase price. Special Order/Non-Standard Products are
Non-Returnable. All non-defective products approved for return are to
be shipped back to
BuyDraegerSafety.com at the customer's expense. The items must be insured and sent via UPS, FedEx or USPS with a tracking number e-mailed to ecommerce@crossco.com.
Shipping fees originally incurred by buyer are Non-Refundable. No
returns other than for defective products, will be honored after 30
days of receipt. Should a replacement for a returned item not be
available, a credit will be issued. For all returns, please e-mail our
Customer Support, include order number, part or model number of
defective product and brief description of the defect. All returned
products must be issued a Return Merchandise Authorization (RMA) number
prior to return shipment. After reviewing and approving the information
provided, we will provide RMA number. Unauthorized and/or unmarked
returns will not be honored.
To be accepted, all returned products
must be conspicuously labeled with the assigned RMA number and
accompanied with a copy of the sales order or invoice. A
decontamination statement (where applicable) must be completed, signed
and attached to the outside of the packing in order to be accepted by
our shipping/receiving department. Regardless of condition, products
must be packaged appropriately so as not to incur any physical damage
during return shipping. Failure to do so may invalidate both the RMA
and the warranty (if applicable).
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